Amberton University Diversity

Managing the Generations

Case Study

“I am finding it challenging aligning and getting the best out of my staff. My senior staff complains about these young kids not wanting to do anything, and the younger staff complains about how none of the senior staff want to hear their ideas.” Managing Across Generations

SITUATION

At 56, Sharon was the Executive Director of an 800-person non-profit agency. She had started working for the agency when she was 18, and had been director for the last 10 years of her 38-year tenure.

I was contacted by Sharon, who told me, “I am finding it challenging aligning and getting the best out of my staff. My senior staff complains about these young kids not wanting to do anything, and the younger staff complains about how none of the senior staff want to hear their ideas.”

Further discussion surfaced these issues:

  • Within 5-8 years the majority of the agency’s management team would retire.
  • Currently the agency has a dumbbell age effect, with Boomers and Generation-Y employees comprising the majority of their population.
  • Many of the better and brighter younger staff are leaving the agency for other jobs.
  • The agency, while successful, has grown stagnant; Sharon is not receiving new ideas nor innovations for the future.

In further discussion and observations of several team meetings, it became apparent that the staff loved their work and cared deeply about those they served. Additionally, the talent for continued growth existed within the agency.

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Questions:

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  • What can be done to increase collaboration across departments?
  • How can mature workers be utilized to enhance knowledge sharing and continuity within an organization?
  • Why is communication important in this case scenario?
  • How can the younger generations mentor the older generations?
  • How can the older generations mentor the younger generations?
  • List 4-6 strategies for managing a multi-generational workforce.Please include examples and your own opinion.

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SOURCE:*Exponent Leadership Process.*

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This assignment will be approximately 5-8 pages in length.You are encouraged to use your textbooks and supplemental sources to support your answers.APA style is required.If you are unfamiliar with APA, please refer to:www.apastyle.org

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Textbook directed:

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Title: Sticking Points: How to Get 4 Generations Working Together

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in the 12 Places They Come Apart

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Author: Haydn Shaw

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Publisher: Tyndale House Publishers, Inc.

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Year Published: 2013

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Edition: 1st

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ISBN: 10: 1414364717 or 13: 978-1414364711

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Title: Gen Z Effect: The Six Forces Shaping the Future of Business

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Author: Tom Koulopoulos (Author), Dan Keldsen (Author)

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Publisher: Routledge

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Year Published: 2016

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Edition: 1st

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ISBN: 10: 1629560316 or 13: 978-1629560311

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Title: Answering Why: Unleashing Passion, Purpose, and Performance

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in Younger Generations

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Author: Mark C. Perna

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Publisher: Greenleaf Book Group Press

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Year Published: 2018

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Edition: 1st

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ISBN: 10: 1626345112 or 13: 978-1626345119

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Title: Clash of the Generations: Managing the New Workplace Reality

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Author: Valerie M. Grubb

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Publisher: Wiley

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Year Published: 2016

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Edition: 1st

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ISBN: 10: 1119212340 or 13: 978-1119212348

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