Case Study 2: City Center Hospital Case Study

Organizational Problem:

Center City Hospital is a large outpatient surgery center in a mid-size urban area of Kansas. The CEO, Director of Nursing (DON), and the HR manager are concerned with a morale issue amongst the nursing staff of the organization. During the past year, the hospital has been trying to change the culture to become more profit and patient-centered.

Organizational Design:

Full-time staffing of the hospital is operational. This includes the CEO, DON, Human Resources Management (HRM), Finance, Risk Management, and Unit Managers for each section of the surgery center. Nursing staff within the center is outsourced and nurses are hired on as conditional permanent staff. The doctors are independent contractors with the hospital and are on yearly contracts.

Challenge and Request Criteria:

The CEO, DON, and the HRM believe the morale of nurses is at an all-time low and the relationship between doctors, unit managers, and nurses is damaging to the mission of the hospital. The CEO is concerned about losing physicians due to the lack of leadership skills displayed by the unit managers. The unit managers are concerned about the stress level for the nurses and blame the arrogant behavior of the physicians as the cause of stress.

The CEO, DON, and HRM request an OD intervention for all internal managers with the intent of developing a common focus of leading a united team. The leadership team requires that this be addressed in a one-day workshop and that a visible improvement be seen over the next 12 months.

As defined by the leadership team, the intervention

• is to develop stronger leadership skills within the unit manager staffing, and must result with visible improvement over the subsequent 12 months.

  

• Must include a separate title page with the following:
  • Title of paper
  • Student’s name
  • University of Arizona Global Campus
  • Course name and number
  • Instructor’s name
  • Date submitted
• Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
• Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
  • For assistance on writing Introductions & Conclusions (Links to an external site.) as well as Writing a Thesis Statement (Links to an external site.), refer to the Writing Center resources.

 

Responsible Consulting

[WLOs 2, 3] [CLOs 1, 3, 5]

Prior to beginning this assignment, read Chapter 3 in the course textbook. You may want to review Chapters 1 and 2 in your course textbook for assistance, too.

Review the guidelines found in Table 1.1 (OD realities and misconceptions) to establish the reasoning for OD interaction. In addition, pay special attention to the criteria for determining the validity of an OD problem. Understanding the process is crucial to becoming a successful OD consultant. Watch the following videos, What Should Consultants Do? (Links to an external site.) and Handling a Complainer, to gain perspective on responsible consulting.

There are many ethical responsibilities within the field of the OD consultant. Suppose that you are just beginning your practice as an external OD consultant and an organization approaches you to help them address an issue or change within their company. Before accepting the job, it is important for you to determine whether the problem is an actual OD issue or an internal matter that is better addressed within.

Explain the process for evaluating an organizational condition to determine if the action required is OD-related. Define the specific criteria for determining the core of the problem and the potential solution.

After assessing the request, there are times that you will find the problem is not an OD concern. Prepare a response to the organization stating why the problem is not OD, why you are not the right person for the job, and what options they might have to remedy their problem.

Once your research is complete, begin preparing your paper. The paper must be four to five pages of content (excluding the cover and reference pages). You must include a minimum of three scholarly, peer-reviewed, or credible sources that provide qualified information related to the role of the OD practitioner. In addition, include the course textbook as a scholarly resource to support theory and concepts related to OD strategy. Remember that Wikipedia is not a qualified resource. Use the Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) document for additional guidance. During the construction of the paper, be specific and refrain from making assumptions. Describe all aspects of the search components listed below.

In your paper,

• Explain the process to determine the validity of the problem.
• Define specific criteria for OD consulting.
• Prepare an appropriate response to the organization regarding their issue.

The Responsible Consulting paper

• Must be four to five double-spaced pages in length (not including title and references and formatted according to APA Style (Links to an external site.) as outlined in the Writing Center’s APA Formatting for Microsoft Word (Links to an external site.).
• Must include a separate title with the following:
  • Title of paper
  • Student’s name
  • University of Arizona Global Campus
  • Course name and number
  • Instructor’s name
  • Date submitted
• Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
• Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
  • For assistance on writing Introductions & Conclusions (Links to an external site.) as well as Writing a Thesis Statement (Links to an external site.), refer to the Writing Center resources.
• Must use at least three scholarly, peer-reviewed, or credible sources in addition to the course text.
  • The Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.
  • To assist you in completing the research required for this assignment, view this University of Arizona Global Campus Library Quick ‘n’ Dirty (Links to an external site.) tutorial, which introduces the University Library and the research process, and provides some library search tips.

I don’t understand this Business question and need help to study.

Creating an Organizational Development Proposal

[WLO: 3] [CLOs: 1, 2, 3, 4, 5]

Prior to beginning work on this final assignment, read Chapter 10 in the course textbook, and review Chapters 3 through 9 if you need to (it is recommended). Additionally, read Finally! Global OD Competencies and Dialogic OD (Links to an external site.).

The Action Research Case Study assignment in Week 3 had you select a case study, identify the change challenge of the case, and design an action research process for the change process. During Week 4, the Intervention Selection and Application assignment had you select an intervention method that best suited the change challenge within the organization. You are now ready to complete the final paper based on the case study selected in the Action Research Case Study assignment from the Week 3 – Assignment. Be sure to incorporate all instructor feedback from prior weeks’ assignments in your final paper.

Consider that you have been hired as a consultant to help the organization with the change challenge. In your paper, you will introduce the overall purpose of the project as related to organizational development and change challenges.

Section 1

For Section 1 of your paper, you will

• Summarize the Action Research Case Study assignment in Week 3.
• Justify why it is a problem and the type of problem.
  • Example: is it turnover, diversity, ethical, job satisfaction, downsizing, restructure, or other?
• Define the selected action research process based on the Week 3 Action Research Case Study assignment paper.
• Identify the intervention type selected in the Week 4 Intervention Selection and Application assignment.
• Describe the intervention process.

Section 2

For Section 2 of your paper, you will

• Describe the role of the consultant during the intervention.
• Categorize the competencies and ethical behaviors needed for the intervention.
• Define the recommended research methods that will be utilized during the intervention.
• Describe recommended data collection and evaluation methods during the intervention.
• Define a timeline for the intervention process.
• Identify anticipated resistance to the change and the process for reconciliation.

Section 3

For Section 3 of your paper, you will

• Hypothesize the projected outcomes for the OD change project.
• Validate your reasoning for the projected outcome.

Conclusion

Conclude your paper with a comprehensive summation of the project.

The Creating an Organizational Development Proposal final paper

Intervention Selection and Application

[WLOs: 2, 3, 4] [CLOs: 1, 2, 3, 5]

Prior to beginning work on this assignment, review Chapters 7, 8, and 9 of the course textbook, read the following articles, What We Can Learn from Evaluating OD Interventions, The Benefits of Creating A Diverse Workforce (Links to an external site.), and What Are the Advantages of a Diverse Workforce? (Links to an external site.), and watch the video, How Can You Influence Others?.

Last week, you prepared the foundation of your final project by selecting a case study and applying the appropriate action research process to the OD challenge. Based on your knowledge of intervention types, you proposed a recommended interaction for the challenge. This week, you will have the opportunity to gain a deeper understanding of individual, team, group, and organizational interventions, and what they look like during problem solving and decision-making.

Intervention is the “doing” phase of action research. This paper will solidify your intervention selection. You will explain the actions used during your selected intervention and comprehensively apply the process to the case study. The paper must be at least two full pages in length, and must include the course textbook as a reference, as well as three additional scholarly and credible sources to support the content of the paper.

In your paper,

• Select an appropriate intervention for your case study.
• Evaluate why the intervention is applicable to the case study.
• Interpret the actions involved when utilizing the intervention.

The Intervention Selection and Application paper

• Must be at least two double-spaced pages in length (not including title and references pages) and formatted according to APA Style (Links to an external site.) as outlined in the Writing Center’s APA Formatting for Microsoft Word (Links to an external site.).
• Must include a separate title page with the following:
  • Title of paper
  • Student’s name
  • University of Arizona Global Campus
  • Course name and number
  • Instructor’s name
  • Date submitted
• Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
• Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
  • For assistance on writing Introductions & Conclusions (Links to an external site.) as well as Writing a Thesis Statement (Links to an external site.), refer to the Writing Center resources.
• Must use at least three scholarly, peer-reviewed, or credible sources in addition to the course text.
  • The Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.
  • To assist you in completing the research required for this assignment, view this University of Arizona Global Campus Library Quick ‘n’ Dirty (Links to an external site.) tutorial, which introduces the University Library and the research process, and provides some library search tips.
• Must document any information used from sources in APA Style as outlined in the Writing Center’s APA: Citing Within Your Paper (Links to an external site.).
• Must include a separate references page that is formatted according to APA Style as outlined in the Writing Center. See the APA: Formatting Your References List (Links to an external site.) resource in the Writing Center for specifications.